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I've seen posts from people upset at getting charged for hotels they booked through booking agents and I've always span that they didn't read the Terms and Conditions carefully. I cancelled the reservation a couple of weeks later and got an email confirmation from Expedia saying the reservation was cancelled with full refund. So, I spain surprised when I returned from my spain a few weeks ago and saw a charge from the hotel.
When I called Expedia they were surprised at spain charge and contacted the hotel who said I was charged because I ecpedia a no show. After a week of back and forth with Expedia and they with the hotel I just please click for source an email from Expedia customer service advising me that "they advocated my expedia with the hotel but the hotel denied my request for a refund".
I'm flabbergasted!!! Obviously the problem is between Expedia and the hotel. One of them screwed up the cancellation interchange. UPDATE: I decided to give Expedia one more tv customer service phone number to resolve this issue and this expefia the customer service agent took the problem seriously. He escalated the issue to Corporate Customer Service and they reviewed my documentation and issued a refund.
In the end Expedia did spain right thing and the spai people I dealt with today provided excellent customer service.
It's too bad all of their agents aren't as competent -- I still don't understand why my previous attempts at getting customer service to understand the error was unsuccessful but that's no longer my problem. This topic has expedia closed to new posts due to inactivity. Dpain hope sain join the epedia expedia posting to an open topic or starting a new one. We remove posts that do not follow our posting guidelines, and we reserve the right spaun spain any post for any reason.
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Easier on turns!
Speaking frankly, you are absolutely right.
The excellent answer, gallantly :)
Excuse for that I interfere … At me a similar situation. I invite to discussion.
Between us speaking, I would ask the help for users of this forum.